Job Description :-
• Assist with managing contact center software technologies
• Assist with managing the IVR structure and strategy for the university
• Document the telephony structure and process flows for each business unit
• Troubleshoot with telephony users and supervisors experiencing problems or inefficiencies
• Explore opportunities to expand on the existing calling platform using automation/integration
• Create and implement new campaigns as required by the business
• Produce consistent and sound reports for management; configure report automation and scheduling
• Commencement and/or commencement related activities may be required
• Manage telephony/CRM incident tickets while meeting SLA guidelines.
Other duties, responsibilities or activities may be assigned at any time with or without notice.
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