Job Details

Job Description :-

• Assist with managing contact center software technologies

• Assist with managing the IVR structure and strategy for the university

• Document the telephony structure and process flows for each business unit

• Troubleshoot with telephony users and supervisors experiencing problems or inefficiencies

• Explore opportunities to expand on the existing calling platform using automation/integration

• Create and implement new campaigns as required by the business

• Produce consistent and sound reports for management; configure report automation and scheduling

• Commencement and/or commencement related activities may be required

• Manage telephony/CRM incident tickets while meeting SLA guidelines.

Other duties, responsibilities or activities may be assigned at any time with or without notice.