Job Details

The Ellison Hotel is looking for an organized and proactive Front Office Manager / Office Administrator to join our remote team in the USA. In this pivotal role, you will oversee the daily operations of the front office, ensuring that all administrative tasks run smoothly and efficiently. You will be the first point of contact for guests and staff, providing exemplary customer service, managing reservations, handling inquiries, and supporting the front desk operations. The ideal candidate will possess strong leadership abilities, exceptional organizational skills, and a deep understanding of hotel operations. If you are passionate about delivering exceptional guest experiences and thrive in an administrative role within the hospitality sector, we encourage you to apply.

Responsibilities

• Manage and supervise front office operations including guest check-in/check-out processes.
• Oversee the booking and reservation systems, ensuring accuracy and efficiency.
• Handle guest inquiries, concerns, and complaints with professionalism and care.
• Coordinate administrative tasks, including scheduling, inventory management, and reporting.
• Support training and onboarding of front office staff.
• Implement and maintain operational policies and procedures to enhance guest satisfaction.
• Collaborate with other departments to promote synergy and improve service.

Requirements

• High school diploma or equivalent; degree in hospitality management or related field preferred.
• Minimum of 3 years of experience in front office management or hospitality administration.
• Strong leadership and team management skills.
• Exceptional communication and interpersonal abilities.
• Proficient in hotel management software and Microsoft Office Suite.
• Excellent organizational skills and attention to detail.
• Ability to handle multiple tasks effectively in a fast-paced environment.