Job Details

Company Overview

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation.Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you'll love today!

Position Purpose:

In this role, you will take your exemplary customer service skills, patience, understanding, and compassion to answer inbound phone calls for our clients' members. You will answer questions related to their healthcare benefits. We offer the opportunity for you to earn additional cash incentives to reach your goals in addition to your base pay. We also offer medical, dental, vision, and 401K benefits and earned PTO. If you've got the skills to succeed and the motivation to make it happen, we look forward to hearing from you. Become a FAN today, and be on your way to a rewarding career!

Job Requirements:

Professionally handle a high volume of incoming calls
Thoroughly and efficiently gather customer information, assess and fulfill customer needs, and educate customers where applicable regarding products and services
Ability to utilize and navigate multiple systems simultaneously
Be dependable and meet all attendance requirements
Resolve customer issues via one-call resolution guidelines and/or escalated process
Meet or exceed company and client performance metrics
Maintain a balance between company policy and client benefit in decision-making
Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
Responsible for call disposition or compiling and documenting customer information as required
Ability to accept and embrace changes within the current business environment

Qualifications:

Ability to pass a drug screen and background check
Dedicated area to work from in your home
Internet speed requirement of 20 Mb/s for download speeds and 5 Mb/s for upload speeds (Wireless access is not permitted)
Demonstrated passion for excellence concerning treating and caring for customers, especially senior citizens
Strong decision-making and analytical abilities
Ability to identify customer needs and articulate products and services
Schedule flexibility to include weekends, evenings, possible holidays, and occasional overtime
Highly developed sense of integrity and commitment to customer satisfaction
Meet all attendance and dependability requirements
Be a team player

Work at Home Set-Up Requirements

Standard Connect and Speed
Wired Ethernet connection 50 Mb/s download, 10 Mb/s upload (wireless is not permitted)
*Some programs may require higher speeds.

Monitor

• (2) 21 monitor(s). You will supply one and Everise will provide one.
• Hard-wired Broadband Internet Service via DSL, Cable, or Fiber OpticThe use of wireless connections to access Everise Work at Home systems at any time is prohibited, even if the connection is encrypted.
• Additionally, Satellite, Microwave, and Cellular Hotspot Internet Services are not permitted or accepted.

Headset
Employee to provide one of the following headsets is required:

• Plantronics 3320 Blackwire
• Plantronics 3220 Blackwire
• Plantronics 5220 Blackwire
• Plantronics EncorePro 520 + DA80 USB Plug Adapter

To be supplied by Everise:

• Keyboard
• Mouse
• Webcam

If you've got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.