Job Details

No Phone Calls Please.

The IFS Call Center is the point of access for individuals and/or their families seeking crisis response for a mental health, substance use and intellectual and/or developmental disabilities crisis. The call center specialist - screener is responsible for completing the screening, triage, and referral (STR) function which aides in linking individuals to the most clinically appropriate service and/or resources. As appropriate, the call center specialist-screener will implement the Columbia Suicide Severity Rating Scale (CSSRS) and determine mobile crisis management response type.

QUALIFICATIONS, EDUCATION AND EXPERIENCE REQUIREMENTS

At least a Bachelor's level degree and at least two years' experience in working with the mental health, substance use and intellectual and/or development disability population.

At least one year experience in crisis intervention or crisis response.

In addition to competitive salaries and opportunities for advancement, full-time employees are offered a wide range of benefits to meet their individual needs, which includes:

• Medical, Vision, Dental Insurance.
• Life Insurance (Paid by Company).
• PTO (Paid Time Off).
• Paid Holidays.
• Longevity Pay
• 401K Retirement Plan.
• Funeral Leave.
• FMLA.
• Supplemental Insurance offering through Aflac with Payroll Deduction.
• Direct Deposit.
• Training Opportunities.
• Continuing Education Leave for Licensed Professionals (opportunity to gain free CEU's).
• Free Clinical Supervision in Greenville (LCSWA/LCASA/CSAC).