Job Details

Baileys Client Service Specialist
The role of a Baileys Client Service Specialist plays a key part in the success of the Baileys business. This role is about giving legendary customer service in your department with excellence. We strive to do our jobs with EXCELLENCE. As a part of the repair consultant team you ensure that we give all patrons extraordinary service, offer them jeweler repair options and suggestions, and execute all responsibilities of your department with excellence. Company core values, service standards, processes, and procedures should be executed consistently with excellence. In this role you must be able multi-task while always putting the patron first. Clear communication skills with patrons and jewelers for descriptions of jewelry repair are imperative. Your role is helping advise our patrons on the repair options necessary to keep treasured jewelry in new condition.
Specific Responsibilities:
Work directly with patrons and deliver a great customer service experience
Evaluate jewelry to suggest repair options to patrons
Watch repair evaluation
Clean and check jewelry
Create basic repair estimates on the spot with patrons
Deliver jewelry repairs for patron pick up
Use POS system to take in repairs, cashier repairs, and make detailed notes of repair options
Maintain an up to date knowledge of all product categories
Ensure adherence to company retail operating and security procedures
Partner with support team in the repair process and follow up on customer communication
Embrace and utilize technology to enhance customer experience
Create a positive and rewarding patron experience, that is warm and exciting in all customer interactions
Provide exceptional customer service by ensuring that the patron always takes priority
Fully support and align with all key business initiatives
Remain current and knowledgeable of industry trends, to determine opportunities to maximize sales within the market
Collect meaningful customer data for the purpose of building relationships and personalizing future client development opportunities

Core Competencies:
Customer Focus
Tech Savvy
Demonstrates Self awareness
Plans and aligns
Action Oriented
Resourceful
Optimizes work processes
Situational adaptability
Resilient

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